BUSINESS HOURS
Monday - Friday
8:00 am - 5:00 pm
Saturday
8:00 am - 12:00 pm

CONTACT US

Customer Service
(818) 881-1234 X511
(818) 881-1493
service@premierautocredit.com

Payoffs
(818) 881-1234 x506
collections@premierautocredit.com

Collections Department
(818) 881-1234 x508
(818) 201-0061
collections@premierautocredit.com

Insurance Claims & Impounds
(818) 881-1234 x357
(818) 201-0056
insurance@premierautocredit.com

Sales & Funding Department
(818) 881-1234 x501
(818) 881-1493
funding@premierautocredit.com

Titles
(818) 881-1234 x510
(818) 881-1493
titles@premierautocredit.com

Impound Department
(818) 881-1234 x170
(818) 201-0056
collections@premierautocredit.com

Repo & Recovery
(818) 881-1234 x508
(818) 201-0061
collections@premierautocredit.com

General Account Information (FAQ)

Q: How do I setup Auto Debit payments?
A: Download and fill out the Auto Debit form below and email it to collections@premierautocredit.com. You can also fax the form to Fax (818) 881-1493

Auto Debit Form

Q: How long does it take for a payment to post to my auto loan account?
A: All payments are posted at the close of business on the business day they are received. After your payment has posted, it will be processed and appear on your account the following business day. Please allow a minimum of seven business days for your payment made by mail to be received.

Q: What if I need an extension on my loan?
A: If the unexpected ever happens, a Payment Extension may be an option for you. It will postpone one or more payments until the end of your contract or (without affecting the due dates of the remaining payments). If you need an extension for a few days then download and fill out the payment Due Date Change form below and email it to customerservice@premierautocredit.com. If you need a longer time frame then download and fill out the Payment Extension Form. You can also fax the form to Fax (818) 881-1493
Please note: Extended payments will increase interest and reduce the principal more slowly over the life of your contract. As a result, your balance will not be paid off as quickly.
Only one Due Date Change can used for the entire life of the loan. No exceptions.
Payment Extensions can be used one time per calendar year and is subject to manager approval.

Due Date Change Form (English)
Due Date Change Form (Spanish)
Payment Extension Form (English)
Payment Extension Form (Spanish)

Q: How can I make a one-time payment?
A: You can make a one-time online payment by Logging into in to the Premier Auto Credit website and clicking on the “Click Here” button under Pay Online. Next, fill in your Customer and Bank information and follow the directions. You will need your bank account information to complete the transaction. Additional fees apply

Q: When will phone or Web payments post to my online account balance?
A: All payments received before 3 p.m. Pacific Time are posted at the close of business on the business day they are received. Payments received after 3 p.m. Pacific time, on weekends, or other non-business days such as federal holidays, will post at the close of the next business day. After your payment has posted, it will be processed and appear on your account the following business day.

Q: Do I have to continue making payments if I was involved in an accident and my insurance company says my vehicle is a Total Loss?
A: Yes, your account must be current until Premier receives the Letter of Guarantee from your insurance company please provide the following information so we can help you with your total loss process:

  1. Details of Accident
  2. Date off Loss
  3. Location of Unit
  4. Insurance Carrier
  5. Policy #
  6. Insurance claim#
  7. Police report #

Q: I was involved in an accident and my insurance company issued me a check to get my car repaired. The check is made payable to Premier Auto Credit (or its subsidiaries.) How do I get this check endorsed?
A: In Order to Obtain Premier’s endorsement your vehicle must be repaired and inspected by Premier Auto Credit first. If you already selected a repair shop, please have your insurance company issue the check directly to your chosen repair shop. If you have not yet selected a repair shop to repair your vehicle, please provide Premier Auto Credit with the following information in order for us to help you with the endorsement.

  1. Insurance / Repairs Inspection
  2. Details of Accident
  3. Date of Loss
  4. Location of Unit
  5. Insurance Carrier
  6. Policy #
  7. Insurance claim#
  8. Check Amount

Q: I was involved in an accident and my insurance company says my vehicle is a Total Loss. I purchased GAP coverage from the dealer.
A: If you have Premier Gap, please contact our office directly. If you have purchased CARCO /PRCO, you must report a gap claim with your gap provider .

Q: What is the a maximum insurance deductible I am allowed to have on my policy ?
A: $500 is the maximum deductible with minimum 6 month policy. Premier Auto Credit must be listed on your policy as a Lien Holder. Please fax your policy information to (818) 201-0056.

Q: How do I obtain a payoff amount?
A: You can call us at (818) 881-1234 x505 to receive your payoff information

Q: Where should I send my payoff?
A: By U.S. Mail, send to:
Premier Auto Credit
P.O. Box 2035
Van Nuys, CA 91404

For Overnight delivery service, send to:
Premier Auto Credit
Attn: Payoff Department
6502 Van Nuys Blvd.
Van Nuys, CA 91401

Remember to write your account number on the form of payment.

Q: After I have paid off my loan, when will I get my title?
A: Titles will be released within fifteen(15) days. Electronic Titles require additional processing time by the DMV. Contact your local titling or registration authority to determine its title transfer process.

Q: After I have paid off my loan, when will I get my title?
A: Titles will be released within fifteen(15) days. Electronic Titles require additional processing time by the DMV. Contact your local titling or registration authority to determine its title transfer process.

Q:I want to sell my car, but I have an outstanding balance. How can I get my title so I can give it to the buyer?
A: The loan has to be paid in full to receive the title.

Q: I moved to a different state, how do I get a copy of my title to register my car?
A: To register vehicle to another state, contact your local DMV to send Premier Auto Credit a "Title Request Letter".

Q: If my name has changed, how do I change it on my title?
A: Proper paperwork of the name change must be sent to Premier Auto Credit so it can be forwarded to the local Department of Motor Vehicles to complete the request".

Q: How do I get a duplicate title or lien release if I've paid off my vehicle?
A: If the vehicle is paid off and the title was lost or never received, a request for or Duplicate Title must be sent to Premier Auto Credit by mail along with a $20 processing fee.

Q: Can I add or remove a name from my contract and title?
A: Names cannot be added or removed from the contract or title until the loan has been satisfied.

Q: Can I transfer my contract or lease account to another person?
A: Contracts or lease accounts cannot be transferred

Q:What should I do if I paid off my vehicle and have not received my title or lien release?
A: If the title or Lien Release has not been received, contact the Titles Dept at Premier to check the current status of Title or Lien Release

Q: What type of document do I receive if a 3rd party pays off the vehicle?
A: If a 3rd party completes the payoff on the vehicle and gives Premier Auto Credit.


6502 Van Nuys, Blvd.
Van Nuys, CA 91401
(818) 881-1234

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